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Refund Policy

DynIP stands by the quality of our service. We honor the following refund policies based on subscription package.

DynIP Pro and Enterprise Service
If you cancel a new subscription within 30 days from the date of purchase we offer an unconditional money back guarantee. Cancellation requests received after 30 days from the date of purchase will be refunded on a prorated basis plus a $25.00US Cancellation Charge.

Requests for cancellation can be made by contacting our Accounts Department by email at or by telephone at 519-332-6900.

DynIP Basic
The DynIP Basic service is non-refundable and does not qualify for the 30-day money back guarantee. We are pleased to offer a free 30-day trial of the DynIP Basic service to ensure the service meets your needs before purchasing.

Please note that DynIP reserves the right to refuse or remove an Internet Name registration at any time, without refund if it feels that it is in violation with our Acceptable Use Policy.

Policy Revised January 2003